Customer Service Phone Hours

Monday - Thursday: 9am-8pm

Friday: 9 am - 5 pm
Some Saturdays: 9 am - 1 pm

Customer Service In Person Hours

Monday- Thursday: 9am- 6pm

Friday: 9am-5pm


1000 University Avenue, Suite 900
Rochester, NY 14607

Phone: (585) 546-3440
Toll Free: (888) 724-2227
Fax: (585) 546-5693


**ACH Payment Changes**

If you are a current DMP client looking to make changes to an upcoming monthly payment, changes will no longer be accepted via email. Please call our Client Support department at 888-724-2227 Monday-Friday between 9am and 5pm to ensure that your request is processed timely.


We provide consumer credit counseling services including bankruptcy counseling, foreclosure prevention counseling, student loan counseling, housing counseling, reverse mortgage counseling, other options for paying off debts, and financial education services.

To contact us by email, please use the form below:

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