Policy on Client Rights

We strive to create a service environment that supports you in your time of need and encourage open communication from you so that the maximum benefits are achieved by everyone concerned. To this end, we have adopted the following policy on client rights.

We ensure you the rights…

To be treated with dignity and respect.
To be actively involved in any plan developed for you.
To withdraw from the Debt Management Program after written notification to the agency.
To have complaints addressed in a timely manner.
To speak freely in an appropriate manner and to have your concerns addressed.
To ask questions and be informed of your rights as a client of RethinkingDebt