We Are Here For You!

As the only community-based not for profit credit counseling organization in Rochester, Consumer Credit Counseling Service of Rochester and its employees have the knowledge it takes to help you reclaim your financial health. Not only are all our credit advisors certified by the National Foundation for Credit Counseling to help members of our community regain a positive financial standing in areas of reducing debt, home ownership, foreclosure prevention, student loans, and bankruptcy, but CCCS of Rochester also has a fully staffed Client Support department which is also certified in credit counseling. This allows our current and prospective clients to receive the most timely and efficient communication regarding concerns and/or questions. Our Client Support staff is here to schedule appointments and answer all questions pertaining to the services offered at CCCS of Rochester. They can also help you with credit and debt questions in general. Whether you are an existing client that needs help with a service we are providing to you or a first timer that needs information about our organization, the Client Support staff can meet your needs.  Our support staff deals with all situations and scenarios. When we say we have heard it all, we really have!  When it comes to creditors, collectors, attorney’s offices, and the general public’s questions, we are here for you and have the knowledge and skill to provide you with accurate quality information. If we do not know the answer, we will find it and get you the answers you need. We are committed to our clients!

Our Client Support staff looks forward to serving the community and creating a relationship in which you are comfortable and confident with our service. Whether you have a simple question or would like to know more about the ways we can help you, the Client Support staff is here to help!   Our phone hours are Monday – Friday 9:00 – 5:00. On the off-hours, feel free to visit our website www.cccsofrochester.org and fill out the contact us form or send us an email at cccsinfo@cccsofrochester.org. We will get back to you as soon as possible.